Streamlining Global Onboarding Orchestration: Reduced 75% of Manual Effort
Objective: The goal was to implement Global Onboarding Orchestration (GO2) on the Pega platform to reduce manual effort by 75% and time-to-market by 25%, automating due diligence for credit card issuance.
Business Challenges
The organization faced operational inefficiencies in their credit card onboarding process, which slowed decisionmaking and increased turnaround times:
Slow Demographic Verification: Manual verification of applicant details delayed processing
Complex Risk Assessment: Time-intensive risk evaluations hindered efficiency
Real-Time Fraud Detection: Manual fraud and sanction assessments lacked speed
The Solution
Value Delivered
Our Pega-based solution transformed the client’s credit card onboarding, automating due diligence to deliver a
seamless experience for customers and agents. Previously burdened by manual processes, the organization now achieved faster, more accurate issuance decisions, boosting operational efficiency.
75%
Manual Effort Reduction via Automated due diligence processes
25%
Faster Time-to-Market by Accelerated application processing
Unified Customer View enhanced agent efficiency and accuracy