Enhancing Cybersecurity: Training Empowers8,000 as Human Firewalls
Overview: A nationally recognized leader in the commercial
and residential real estate industry, headquartered
in New York City, commands a prominent presence
with operations spanning multiple locations. Facing
escalating cyber threats, they sought a dynamic
cyber awareness training program to strengthen
their security posture across a distributed
workforce.
Objective: The aim was to deploy a human engineering program to train employees and contractors as human firewalls,
equipping them to mitigate risks through baseline testing, interactive web-based training, and continuous simulated
phishing attacks, with robust governance and reporting
Business Challenges
The complexity of delivering a tailored cyber awareness program presented significant hurdles:
Distributed Workforce Management: Coordinating training across multiple locations demanded centralized oversight
and flexible scheduling
Dynamic Threat Adaptation: The program required regular content updates and ad hoc campaigns to counter heightened threats
Comprehensive Governance: Detailed reporting for each user was critical to ensure training completion and assess effectiveness
The Solution
We as a Managed Security Service Provider (MSSP), partnered with KnowBe4 to deliver a world-class Guard Cyber
solution. The enterprise-wide program featured baseline testing using mock attacks, interactive web-based training
tailored to real-world scenarios, and continuous assessment through simulated phishing attacks. Custom templates
were created for each branch and department, with ad hoc campaigns addressing specific threats. Automated data
recording and analysis identified users needing additional training, while governance tools ensured compliance
through detailed reporting. The solution was rolled out seamlessly, integrating with existing workflows to maintain
operational continuity.
Value Delivered
Our solution empowered the organization to build a resilient cybersecurity culture, across employees and contractors acting as vigilant human firewalls. The program’s adaptability and robust analytics drove measurable improvements in threat mitigation.
8000
Users trained in turn bolstering defenses
Department-specific Tailored Phishing Campaigns enhanced relevance
Actionable Reporting Insights supported continuous improvement