Operational Excellence: 3X Cost Savings with Centralized Loan Processing
Overview: The client is a leading global financial services
provider specializing in home loans and loans
against property. With a commitment to delivering
tailored loan schemes offering long-term funds for
housing purposes across its 700 branches, the
client partnered with us to streamline their
operations and ensure cost-effective expansion to
new locations.
Objective:Optimize loan processing, drive scalable growth, and ensure cost-efficient expansion through centralized automation
and enhanced compliance.
Business Challenges
To fuel business growth, the client aimed to expand its branch network into underserved regions while maintaining
operational excellence in existing decentralized setups. Their goal was to simplify loan processing for customers and
improve efficiency across key functions such as loan application management, repayment tracking, and compliance
monitoring. Their primary challenges were:
Inefficient Expansion: Lack of Cost-effective branch setup in new regions
Irregular Resource Utilization: Managing higher loan volumes with minimal manpower
Operational Inconsistency: Absence of compliance, accuracy, and real-time oversight
The Solution
To streamline operations across smaller branches, we deployed a centralized processing solution leveraging automation. It
was powered by our web application BOOMER, which facilitates seamless communication, real-time tracking, and
automated email updates. By enabling two-way communication and integrated repayment tracking, we reduced branchlevel manpower, streamlined compliance management, and ultimately enhanced operational performance.
Value Delivered
Our centralized processing and automation allowed the client to reduce its cost of expansion while ensuring real-time loan
application tracking. Increased accessibility and resolution of queries was witnessed that further facilitated faster
decision-making and enhanced oversight for better governance.
200+
Cases processed monthly with reduced manpower
3X
Cost reduction with optimized manpower
Faster Business Expansion