Experience Effortless Payroll: How Our Smart Pay Platform Achieved 99.9% Accuracy
Overview: The client, a leading global consulting and
professional services firm with a workforce of
350,000+ employees and operations across the
globe, faced the challenge of scaling payroll
processing systems to accommodate their
rapidly growing workforce. They sought a
solution that would enable seamless payroll
processing while adhering to stringent multistate compliance standards.
Objective: Implement a modernized payroll system capable of handling a rapidly expanding workforce, while ensuring strict
compliance with complex multi location payroll regulations.
Business Challenges
As the workforce expanded, the client faced difficulties in ensuring seamless payroll processing while
maintaining strict compliance standards. The primary challenges included:
Compliance: Multi-location payroll compliance with various location-specific payroll regulations was complex
Data Sharing: Challenge in sharing of payroll data (registers, returns, and remittances) across multiple teams
Multiple Access Points: Data flow became error-prone with multiple data access points across teams
The Solution
We implemented a comprehensive solution that streamlined customer interactions by establishing specialized
channels for high-priority issues. Key initiatives included: AFT (After First Transfer) Tracker: This tool
minimized repeat calls, ensuring that customer inquiries are resolved efficiently on the first contact; TED
(Technical Expertise Desk): A dedicated desk to handle internet-related issues, providing customers with
access to specialized technical support; Enhanced Urgent Query Support: handling of urgent queries,
ensuring that critical issues received prompt attention.We achieved seamless integration using Siebel, Hummingbird, and the Service Portal which significantly
improved response times and overall service delivery, enhancing the customer experience and operational
efficiency
Value Delivered
Our Smart Pay Platform facilitated seamless data transmission and compliance management, transforming the
client’s payroll system. The unified approach to payroll calculations and audits ensured accurate, timely payroll
processing across their global workforce. By eliminating inefficiencies and reducing the risk of errors, the client was
able to achieve significant cost savings and improved payroll delivery.
99.9%
Accurate payroll processed
350,000
Pay slips processed every month
Reduced cost for the client, reduced errors