Empowering Insurance Systems with Professional Managed Support : Achieving 99% Uptime and 3x Faster Time to-Market
Overview: The client is a leading global insurance provider
specializing in property, casualty, life, and
health insurance products for both individuals
and businesses. With a diverse portfolio
including tailored solutions for high-net-worth
individuals and commercial clients, they sought
to enhance system reliability and optimize
operations to support their expanding global
footprint.
Objective: Minimize downtime, optimize resource utilization, and maintain compliance while delivering consistent environments
and streamlined processes to support the organizations growth and innovation goals.
Business Challenges
Primary challenges include:
Delays in Upgrades and Maintenance: Managed updates and patches reduce delays and risks of running outdated
database software
High Operational Costs: Avoid the expense of building in-house expertise with cost-efficient managed services.
Limited 24/7 Support: The client needed round-the-clock support to address critical incidents that affected claims,
policyholder services and internal operations.
Delayed Rollouts: Accelerate deployment cycles and time-to-market with automation and streamlined processes.
The Solution
By leveraging DBA and Configuration Management Support as managed services, we ensure the reliability,
security, and scalability of customer IT systems. This solution proactively addresses challenges such as
database downtime, performance bottlenecks, misconfigurations, and compliance risks.
Value Delivered
Through our proven DBA and CM managed service, Enhanced System Reliability, Improved Operational Efficiency,
Tailored solutions adapt to evolving business needs, supporting growth without disruption. Our ongoing maintenance
ensured system stability, minimized disruptions, and provided continuous improvements.
99%
Database and Application Uptime
Time-to-Market Improvements
Reduced – delivery time, dependency, TCO