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Modernizing Employee Benefits for a New Era: Reduced operational efficiency by 75%

Overview: An employee benefits management company in North America serves thousands of employers and their workforce with tax-advantaged health benefits. They needed to modernize their outdated, rigid platform to scale from 11,000 to 50,000 members while reducing operational inefficiencies. and enhancing employee experience

Objective: The customer aimed to transform their legacy benefits management system into a scalable, secure, and user-friendly platform capable of supporting membership growth from within two years, cutting down the 40% of team time lost on bug fixes, and enabling self-service enrolment for employees and brokers to reduce manual workloads.

Business Challenges

The legacy LAMP-based system created multiple bottlenecks:

Scaling Limitations: The platform could not support larger, more complex plans, making the growth target
unattainable

Operational Inefficiencies: Manual processes forced the team to act as a “safety net” for brokers and customers

Negative Past Experience: Failed offshore partnerships led to increasing pressure to find a capable technology
partner

Resource Constraints: Leadership was consumed by firefighting day-to-day operations, leaving little time for strategic growth

The Solution

We re-platformed the benefits system into a modern, scalable, and secure solution tailored to the customer’s needs. This included migrating from a rigid LAMP stack to Azure-hosted micro-services, building a responsive Angular front end for an enhanced user experience, and redesigning data structures into a flexible RDBMS for faster integrations. Robust security measures such as MFA, role-based access, and SOC2 compliance ensured data protection. Automation capabilities like a dynamic contribution engine, plan update APIs, and an employee self-service portal helped the customer eliminate operational bottlenecks

Value Delivered

The digital transformation unlocked measurable growth and efficiency gains. The modernized platform reduced technical debt, enhanced the user experience, and empowered the customer’s team to focus on strategic growth.

20%

Reduction in healthcare spend variability

90%

Employees successfully enrolled in individual plans with zero manual intervention

75%

Reduction in manual processing time

Business Benefits

Faster Onboarding

Improved Analytics

Scalable Infrastructure

Long-Term Cost Reduction

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