Digitide - Recognized as a Major Contender in Everest Group's 2025 PEAK Matrix® for CXM Services

Digitide has been recognized as a Major Contender in Everest Group’s 2025 CXM Services PEAK Matrix Assessment for both the Americas and APAC regions. This accolade underscores the company’s robust market presence, forward-thinking vision, and strong execution in providing AI-powered solutions that enhance customer interactions across industries.

When enterprises select Digitide as their CXM partner, they gain access to innovative tools and strategies that deliver real results in customer engagement and business growth. Our approach blends advanced technology with deep industry knowledge to create seamless experiences that drive loyalty and efficiency.

Everest Group PEAK Matrix®

Key Strengths Driving Our Recognition

Digitide’s positioning in the PEAK Matrix® stems from several core advantages that set us apart in the competitive CXM landscape.

AI-Enabled CX Solutions

We leverage conversational AI, multilingual support, sentiment analytics, fraud detection, and intelligent assistants to automate and personalize customer journeys, reducing response times and boosting satisfaction levels.

Industry-Specific Depth

We provide customized offerings for sectors like banking, insurance, retail, telecom, and healthcare to ensure quicker deployment and higher value, addressing unique pain points such as compliance in finance or patient care in health services.

Global Delivery Excellence

With over 40 locations across eight countries and a workforce of 55,000, we enable seamless scaling of customer engagement in diverse markets, supported by 30 delivery centers and service in 24 languages.

Proven Client Results

Our solutions have accelerated new customer wins and expanded relationships with existing accounts, delivering measurable outcomes like a 15% increase in Net Promoter Scores and up to 25% savings in total cost of ownership.

Strategic Investments

Continuous development of 15 proprietary AI platforms, including Pulse.ai for agentic CXaaS and Omni ConneQt for omnichannel experiences, combined with partnerships, fuels ongoing innovation in CX transformation.

“Digitide has been recognized as a Major Contender in Everest Groups Customer Experience Management (CXM) PEAK Matrix® Assessment 2025 – Americas, driven by its strong omnichannel capabilities and comprehensive AI-driven CX solutions portfolio,”said David Rickard, Partner, Everest Group. “It delivers an integrated Customer Experience-as-a-Service (CXaaS) offering through its proprietary AI-first CX platform, Pulse.ai, supported by a strategic focus on developing industry-specific AI tools. Additionally, its capabilities through its AI CoE and a delivery footprint primarily across India and the Philippines, have enabled Digitide to deliver efficient, multilingual, and cost-effective CX support for clients within the region.”

Digitide's CXM Expertise

As a next-generation transformation partner, Digitide empowers organizations through AI-led innovation and domain expertise in banking, financial services, insurance, healthcare, manufacturing, retail, and e-commerce.

With annual revenues exceeding USD 350 million and service to over 300 clients worldwide, we focus on customer-centric solutions that unlock value and drive digital acceleration.

Our AI-first strategy includes proprietary platforms, which orchestrate generative AI for real-time insights, and investments in an AI Center of Excellence to ensure ethical, scalable deployments.

This positions us to handle everything from omnichannel support to predictive analytics, serving 1 billion customer interactions annually without data breaches in over two decades.

Our Impact in Key Verticals

Banking and Financial Services

AI-driven fraud detection and loan processing, handling 10 billion claims and 25 billion in premiums.

Healthcare

Patient care solutions for the 9th largest U.S. provider, enhancing revenue cycle management and telemedicine.

Retail and E-Commerce

Personalized shopping assistants and cataloging AI, supporting the world's largest retailer in store layouts.

These custom services demonstrate our ability to deliver at scale, with 65% of revenue from top industries like BFSI and healthcare.

Partner with Digitide for CX Transformation

Ready to boost your customer experience with proven AI solutions? Contact us to discuss how our PEAK Matrix®-recognized capabilities can align with your goals. Visit www.digitide.com or reach out for a personalized consultation.

Disclaimer

Licensed extracts from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for promotional purposes. These do not represent the full context of the research. All analysis is independent, and no fees influence rankings. For complete details, visit www.everestgrp.com