Intelligent, connected conversations that
scale support and elevate experience
Powered by AI, Digi CCaaS unifies customer and agent experiences – maximizing productivity, building loyalty and operational excellence.
Digi CCaaS is an AI-powered, cloud-native omnichannel contact center platform designed to connect businesses with customers anytime, anywhere.
Overcoming today’s biggest challenges
Lack of contextual continuity across interactions
High agent dependency for repetitive, low-complexity tasks
Low utilization of data-driven insights in real time
Inefficient scaling for outbound and inbound call campaigns
Poor productivity and high error rates without automation
Let conversations flow with growing outcomes
Discover how AI-powered contact centers can transform your support and sales journeys: one interaction at a time!
Digi CCaaS platform stack
Why us?
97%+
CSAT Delivered Across Clients
95%+
Reduction in Response & Resolution Time
3x
Increase in Agent Productivity with Real-Time Assist
100%
Contextual Continuity Across Channels
0%
Code Required to Scale or Customize Workflows
Lightning-Fast Deployment with Seamless Integration
Our Technology Ecosystem
Shaping Success
Insights and Real-world Stories
Enhancing Marketing Scheme Compliance: Delivering 99.5%+ Quality Scores with Tailored Audit Solutions
Streamlining Voice Operations with AI: 50% Time Savings and $200K Annual Cost Reduction
Boost Patient Engagement: Managing 63K+ Monthly Leads with Real-Time Tracking and Multilingual Support
67% YoY Revenue Growth: Boosting Real Estate Conversions through Digital Engagements
95% NPS Achieved: Upgrading CX with Unified Customer Engagement Platform
Achieving Sales Excellence: 99.8% Quality Scores Through Performance Optimization
23% Reduction in NVA* Hold time: Developing a Responsive Customer Service with Integrated Solutions
95% Accuracy in Dispute Resolution: Incorporating Smart Fraud Prevention and Chargeback Management
Flawless Seasonal Call Management: Analytics Improves CSAT and Resolution Rates
Transforming Fintech Operations: The Success of a Captive Contact Center Partnership
2.3 Mn USD in Monthly Business Volume: Accelerating Real Estate Conversions Across Hybrid Channels
Driving 100% Loan Disbursement: Optimizing Processes with Seamless API Integration
20% CX Enhancement Redesigning Customer Engagement with AI-Powered Multilingual Chatbots
Enhancing Patient Experience: Delivering 97%+ Quality scores with tailored solutions
Redesigning Customer Experience How Agent 3.0 Automation Boosted Performance & Productivity
