From hours to minutes on knowledge-heavy work, with every answer cited to source
A global insurance and reinsurance group gave its teams an AI platform that creates global customer intelligence, assure risks, and advise fair premium. It automates workflows for underwriting, claims and policy administration.
The challenge
Risk Assurance and intelligent workflows to establish business leadership
Answers sat across enterprise systems, documents, the open web and language models. Finding answers and executing workflow was slow. Showing where it came from was harder.
The group is made up of several specialist underwriting businesses, each with its own teams and operations. Repetitive work across customer experience, finance and IT was still done manually, and responses could not be traced to a source.
Global intelligence sat in systems, files and the web with no traceable source, underwriting, risk assurance, and claims were done by hand, risk of exposure, lowered premium and high expense ratio.
Wider use of AI carried risks of its own. Broad access could expose personal and commercially sensitive data, and reliance on one model provider meant outages and lock-in for end users. The group wanted a platform its teams could query in plain English and use to automate business processes, with every answer traced back to source.
Hours to minutes
turnaround on knowledge-heavy work
100%
of answers cited to source and scoped by permission
100+
specialist agents reachable from a single prompt
The approach
AI-native engineering, with governance built in
Digitide built the platform with Pulse.ARISE for SDLC, its AI-native engineering approach, to encode the software lifecycle end to end and produce reusable engineering skills and agents. The result is a multi-agent platform that answers open-ended questions and runs business processes from a single chat.
FOUR STEPS
01Plans across agents
A multi-agent planner resolves open-ended questions against the enterprise knowledge base and the web.
02Calls on specialist agents
Web search that groups multiple search providers for stronger results, file generation in PowerPoint, Word, Excel and PDF, and file processing that reads email, presentations and spreadsheets and answers from them.
03Automates with reusable workflows
A workflow builder of plug-and-play components and agents runs business processes. Components tailored to one business problem are reused across others.
04Governs every answer
Each answer is cited back to its source, with role-based access control and PII tokenisation built in.
Our client
A global insurance and reinsurance group made up of several specialist underwriting businesses.
Industry
Insurance and reinsurance
Country
United States
Revenue
$5.96 billion
Service
AI, Data & Analytics
The outcome
A governed platform every team can use
Knowledge-heavy work that took hours now takes minutes. Every answer is cited to its source and scoped by permission, so teams can verify what they read and see only what they are authorised to see.
The platform connects multiple LLMs, so a more efficient model can be plugged in without re-engineering and there is no dependence on a single vendor. Fallback logic routes around provider downtime that would otherwise interrupt users.
The same governed platform serves customer experience, finance, IT and business teams alike.It executes complex workflows across underwriting, claims, policy administration, marketing and finance.
Agentic AI system with cognitive intelligence, can land 100s of tasks use cases (AI BOTS) for underwriter, claim accessor, actuaries and reinsurers.
A governed, multi-model AI platform that turns
hours of knowledge-heavy work and executes workflows into minutes, with 100% of answers cited to source and scoped by permission.