Accelerating Threat Response: 90% SLA Remediation Compliance Across 8,000 Endpoints

Overview: A globally recognized enterprise operating across multiple industries, known for its innovation and operational excellence. They needed a robust security framework to protect IT infrastructure across 37 global locations.

Objective: The customer aimed to achieve rapid threat detection and response across 8,000 endpoints, reduce incident resolution time from hours to minutes, and maintain 90% SLA compliance while ensuring adherence to GDPR, HIPAA, and ISO 27001 standards.

Business Challenges

The client faced multiple security and operational challenges that impacted business continuity and compliance:

Delayed Threat Response: Detection & mitigation of malware, ransomware & fileless attacks were slower

Limited Endpoint Visibility: Security teams lacked real time insight into endpoint activity, delaying critical decisions

Compliance Pressure: Adhering to GDPR, HIPAA, and ISO 27001 standards was cumbersome

System Performance Concerns: Traditional security solutions affected device performance

Data Exfiltration Risk: Inadequate control over USB and removable media posed potential data leakage threats

The Solution

The customer was provided with a comprehensive Endpoint Detection and Response (EDR) solution across 8,000 endpoints. This included a next-generation antivirus with AI-powered malware detection, real-time endpoint visibility, and managed threat hunting for 24/7 protection. Controls were implemented over USB and removable media to prevent data exfiltration. A single, lightweight agent ensured minimal system impact, while a centralized dashboard enabled security teams to monitor all global assets from a unified interface, simplifying management and oversight.

Value Delivered

The customer achieved significant improvements in security management and operational confidence, monitoring 11K total events across 8,000 endpoints and gaining real-time insight for faster decision-making while reducing anxiety over potential threats. Centralized monitoring across 37 global locations enabled tighter control, and 24/7 field support ensured instant response to security incidents.

Accelerating Threat Response: 90% SLA Remediation Compliance Across 8,000 Endpoints

Business Challenges

The Solution

Value Delivered

90%

700+

120+

Business Benefits

Rapid Threat Response

Regulatory Compliance

Real-Time Visibility

Operational Efficiency

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