End to-End QA, Automation & Platform Modernization for a Leading P&C Insurance Carrier: 40% Faster Delivery

Overview: A leading auto insurance provider with six-plus decades of experience, serving diverse communities with tailored P&C insurance solutions. The carrier engaged Digitide to drive a large-scale Duck Creek platform modernization retiring legacy systems and deploying Policy, Billing, Claims and Clarity (unified reporting), supported by modern QA, automation, data migration and delivery capabilities.

Objective: Decommission legacy systems and implement the full Duck Creek platform suite (Policy, Billing, Claims and Clarity — the unified reporting layer across modules) with a modernized broker portal. Establish a quality engineering backbone spanning UAT, functional QA, Playwright automation, claims data migration, Power BI reporting and customised datasets sourced from Clarity— targeting a 40% reduction in end-to-end testing cycle time.

Business Challenges

The client faced significant challenges in executing their digital transformation initiative, which impacted their operational efficiency and resource availability.

Resource Constraints: Limited internal bandwidth for parallel UAT, QA and regression across Duck Creek modules

Manual Regression Drag: Slow, error prone manual regression limiting release velocity and cutover confidence

Complex System Integrations: Heavily customized Duck Creek COTS with 12+ downstream system interfaces

Legacy Claims Data Migration: Decades of historical claims data to be migrated and validation into Duck Creek Claims

Executive Visibility Gap: No consolidated view of loss ratio, claims velocity and underwriting KPIs for leadership

Operational Reporting Gap: No unified reporting layer publishing across Policy, Claims and Billing modules

The Solution

Digitide delivered end-to-end QA, testing, and reporting services across the Duck Creek platform, covering Policy, Policyholder, Billing, Claims, and Clarity. Our P&C SMEs led comprehensive UAT and functional testing, supported by aPlaywright-based automation framework for Duck Creek and broker portal workflows with reusable components and parallel execution. We conducted interface certification through integration testing, contract validation, and end-toend business process verification, including Mitchell medical invoice and ImageTrust bill-scanning workflows. The engagement also included claims migration support with source-to-target mapping, ETL validation, and reconciliation, alongside the implementation and testing of Clarity reports and datasets. Executive Power BI dashboards provided drill-through insights across underwriting, claims, and compliance functions.

Value Delivered

Integrated QA-and-delivery model — early defect discovery, clean data migration and executive-grade reporting— delivered without disruption, compressing testing by 40% and accelerating go-live.

End to-End QA, Automation & Platform Modernization for a Leading P&C Insurance Carrier: 40% Faster Delivery

Business Challenges

The Solution

Value Delivered

40%

100%

12+

300K+

Business Benefits

Accelerated Delivery

Seamless Integration

Data Integrity

Compliance Assurance

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