3X Cost Reduction: Optimized Loan Processing with Real time Resource Tracking
Overview: The client is a leading global financial services
provider specializing in personal, commercial, and
SME segments. With 700 million satisfied
customers and a presence in over 7,000 branches,
they are renowned for their customer-centric
approach. To uphold their business legacy, they
partnered with us to streamline loan processing
workflows and enhance operational efficiency.
Objective: Optimize and scale loan processing operations, ensuring compliance, quality assurance and cost reduction.
Business Challenges
The client struggled with legacy systems, fragmented workflows, and manual processes, prompting the need for
automation and optimized workflows to improve efficiency and cost-effectiveness. Their primary challenges were:
Lack of Operational Standardization: Inconsistent branch processes led to inefficiencies and compliance risks.
Resource Constraints: Limited branch resources obstructing business scalability and operational growth
Compliance and Monitoring Gaps: Inadequate document compliance and real-time tracking led to increased risks
The Solution
Harnessing our expertise in loan processing, our strategy was to centralize credit and disbursement operations across 175
branches of the client. We implemented an automated loan processing application, backed by UAT (User Acceptance
Testing) and process design, to optimize processing times and ensure smooth operational flow. Additionally, our
BOOMERS web application was deployed to maintain real-time case tracking, and MIS* (Management Information System)
reporting, strengthening compliance controls and improving tracking accuracy.
Value Delivered
By centralizing operations and integrating automation, we enhanced document compliance and accuracy while
strengthening fraud prevention through telephonic verification. Additionally, the integration of real-time application tracking
and automated updates further improved customer engagement, enabling seamless communication. This transformation
reduced operational challenges for our client and improved their service quality.
3X
Cost reduction managing 5000+ cases per month across 175 branches with just 58 employees.
100%
Streamlined operations with centralized processes and automation
Informed Decision-making