Optimizing Mainframe Efficiency: 99.6% Error-Free Processing with 24x7 Support
Overview: A leading global insurance company with
extensive operations required robust mainframe
processing to support critical business functions.
They needed comprehensive mainframe support
to enhance operational efficiency and ensure
system reliability.
Objective: The client s main objective was to provide comprehensive mainframe support services to achieve error-free
processing, ensure accurate report distribution and balancing, manage change control processes, and support
reliable cross-platform interactions across their mainframe and other systems.
Business Challenges
The client faced critical challenges in managing their mainframe environment, which impacted operational
continuity and system reliability:
Workflow Interruptions: Difficulty in monitoring daily processing led to potential workflow stoppages
Report Accuracy: Ensuring precise and timely report distribution and balancing was challenging
Change Control Management: Complexities in managing change control processes for mainframe applications
Cross-Platform Integration: Issues in supporting interactions between the mainframe and other systems like Windows, Linux, and Unix
The Solution
Digitide provided comprehensive mainframe support services, focusing on managing the client s Report
Distribution System (RDS) and Automatic Balancing System (ABS). This included defining reports, setting up
JCL, and configuring balancing rules to ensure smooth operations. They managed all mainframe change
control processes and monitored daily processing to prevent workflow disruptions. Additionally, Digitide
offered 24×7 production control support and ensured seamless integration between the mainframe and other
platforms like Windows, Linux, and Unix, maintaining a stable and efficient system environment.
Value Delivered
The solution delivered by Quess GTS resulted in enhanced accuracy and efficiency in report distribution and
balancing, reducing operational delays. It also streamlined change control processes, cutting downtime and
minimizing errors. Additionally, daily processing reliability improved, reducing workflow interruptions and ensuring
smoother operations, all while providing 24×7 support for operational continuity and peace of mind.
100%
Client satisfaction based on Management feedback survey1.4 million jobs processed
99.6%
error-free processing rate, significantly reducing operational disruptions
9Yrs
service renewal contract for ABS, DBA, and Release Management Services, ensuring long-term operational continuity