Strengthening Cyber Resilience: Training ReducesPhish-Prone Employees by 88%
Overview: A prominent enterprise delivering cutting-edge
services across global markets, renowned for its
leadership in technology-driven solutions, operated
in an increasingly hostile digital environment. To
safeguard its operations, the organization urgently
needed a robust cyber awareness training program
to transform employees into vigilant defenders
against escalating cyber threats.
Objective: The primary objective was to deploy an enterprise-wide cyber awareness training program to reduce the phish-prone
employee rate from 34.1%, equipping staff to identify and mitigate phishing and ransomware threats through
interactive, scenario-based learning and continuous assessments.
Business Challenges
In a landscape rife with sophisticated cyber attacks, the enterprise faced mounting pressure to fortify its human defenses while maintaining operational efficiency:
High Phish-Prone Vulnerability: An initial 34.1% phish-prone rate exposed the enterprise to significant risks from
phishing and ransomware attempts
Engagement Imperative: Training needed to deliver real-life scenarios through interactive web-based modules to
ensure employee retention and participation
Assessment Deficiency: The absence of effective tools to measure training outcomes via baseline testing and
continuous simulated attacks hindered progress
The Solution
We collaborated with KnowBe4, a pioneer in cyber awareness solutions, to implement a tailored training platform. The
enterprise-wide program incorporated baseline testing through mock cyber attacks, interactive web-based training
rooted in real-world scenarios, and ongoing simulated phishing exercises to reinforce learning. Customized curricula
were designed with flexible completion schedules to minimize workflow disruptions, while automated tracking
enabled corporate analysis of test results. Employees who failed simulated attacks received targeted retraining,
fostering continuous education. The solution was seamlessly deployed in weeks, ensuring rapid adoption across the
organization.
Value Delivered
Our solution reshaped the enterprise’s cybersecurity posture, empowering employees to serve as a proactive line of defense. The program’s efficacy was demonstrated by over 247 employee-reported incidents in the first year, reflecting heightened vigilance. Key benefits included:
88%
Drop in Phish-Prone employees within 1 year
247+
Incidents recorded by engaged employees for threat reduction
100%
Achieved full implementation in weeks without operational impact