Accelerating User Acceptance Testing Efficiency: 40% Reduction in Testing Time for Seamless Digital Transformation
Overview: A leading auto insurance provider with over six
decades of experience, serving diverse
communities with tailored insurance solutions.
The client needed expert support to streamline
their digital transformation by sunsetting legacy
systems and implementing the Duck Creek
platform.
Objective: The client aimed to decommission legacy systems and implement the full Duck Creek platform suite—Policy, Billing,
Claims, and Data Insights while upgrading their proprietary broker portal. A key objective was to streamline the user
acceptance testing (UAT) process, ensuring comprehensive validation of all system functionalities with a targeted
40% reduction in testing time.
Business Challenges
The client faced significant challenges in executing their digital transformation initiative, which impacted their
operational efficiency and resource availability.
Resource Constraints: Limited internal bandwidth to manage and execute comprehensive UAT processes.
Complex System Integrations: The heavily customized COTS solution required seamless integration with multiple
third-party systems.
Operational Disruptions: Potential business downtime and inefficiencies during the transition phase.
The Solution
Our team provided end-to-end User Acceptance Testing (UAT) services, leveraging deep P&C insurance
domain expertise to validate the Duck Creek platform implementation. We collaborated closely with key
business users to execute comprehensive test scenarios covering policy, billing, claims, and data insights.
Utilizing ADO boards, we ensured efficient test case management, tracking, and reporting. Our approach
focused on verifying system functionality, third-party integrations, and business rules, ensuring the new
platform met operational requirements and regulatory compliance before deployment.
Value Delivered
By partnering with our expert UAT team, the client successfully streamlined their digital transformation journey, ensuring
a seamless transition to the new Duck Creek platform. Our structured testing approach enabled early issue
identification, minimized operational disruptions, and optimized resource utilization, allowing the client to focus on core
business functions with confidence.
40%
reduction in overall testing time, accelerating project timelines and ensuring timely deployment
100%
coverage of critical business scenarios, enhancing system reliability and compliance
Significant improvement in operational efficiency by addressing discrepancies early and reducing rework