Ensuring Seamless Customer Journeys: Enhanced Content Management Efficiency with Zero Downtime
Overview: Our client, a leading content management
product company, specializes in software
solutions for creating and publishing diverse
digital content across multiple platforms. They
needed a reliable solution to address quality
and performance challenges in their content
management ecosystem.operational efficiency.
Objective: The client aimed to achieve seamless content delivery with zero downtime, ensuring consistent website performance
and accessibility across multiple browsers and devices. The objective was to streamline content authoring, ensure
ADA compliance, and optimize testing coverage for e-commerce and B2C operations.ent.
Business Challenges
The client faced multiple quality and performance issues that hindered operational efficiency and content
delivery. These challenges included:
Inadequate Content Authoring Training: Limited expertise led to inefficiencies in content creation and publishing
Absence of Detailed Wireframes: Lack of clarity in design elements delayed development and testing
processes
Agile Implementation Gaps: Inconsistent agile practices affected collaboration and project timelines
Insufficient Test Data: Lack of relevant assets like images, documents, and videos restricted thorough testing
coverage
The Solution
The client was provided with a comprehensive Quality Assurance (QA) Center of Excellence tailored to their
content management needs. The solution included component, template, and page testing, along with
automation using TestProject. ADA compliance was ensured through tools like WAVE, Accessibility Insights,
and Crown Peak. Cross-browser and device testing was conducted using real devices, BrowserStack, and
Sauce Labs. Additionally, SEO, performance, and analytics testing were implemented to ensure a fully
optimized digital experience, supported by effective resource utilization through cross-training.
Value Delivered
The implemented QA Center of Excellence transformed the client’s content management processes, ensuring
consistent quality, performance, and accessibility across their digital platforms. The comprehensive testing approach
led to smoother content delivery, enhanced collaboration, and improved digital experiences for end-users.
Simplified content authoring with fewer manual errors and faster updates
Maintained zero downtime during maintenance for uninterrupted access
Boosted productivity through cross-trained teams across applications