Transformation of Procurement model: with SAP for accelerated Connectivity and Customer Satisfaction
Overview: The client is an large real estate and property
development company, with an extensive portfolio
spanning residential, commercial, hospitality and
retail sectors. The client faced inefficiencies in
procurement due to disconnected systems and
manual processes. They needed a seamless
integrated solution to streamline operations and
enable real-time decision-making.
Objective: Migrating the procurement process from legacy application to SAP S4HANA, optimizing workflows, enabling better
decision-making, and enhancing operational agility with real-time visibility.
Business Challenges
The client struggled with fragmented systems and manual workflows, resulting in inefficiencies that impacted
overall business agility and customer satisfaction. This led to significant delays in decision-making due to limited
access to real-time data, hindering critical business insights.
Fragmented Systems: Disjointed procurement processes created data silos, leading to inefficiencies and
delays.
Manual Processes: A heavy reliance on manual workflows slowed down operations and increased the risk of errors
The Solution
We leveraged our expertise in SAP consulting to migrate the client’s procurement processes from legacy
applications to SAP S/4HANA. By integrating third-party platforms through advanced API tools, we created a
unified system that seamlessly connected customer-facing applications with backend systems. This
integration provided a holistic view of customer interactions, enhancing service delivery and boosting
customer satisfaction.
Value Delivered
Following the implementation of our solution, the client experienced significant improvements across their
operations. The integration reduced inefficiencies and transformed their procurement model. As a result, the client
gained real-time insights, streamlined workflows, enabling faster decision-making and a consistent customer
experience.
Reduction in Manual Workflows saving time and minimizing errors
100%
Workflow Integration ensuring seamless operations with a unified system
Faster achievement of business goals and operational agility