Seamless Insurance Operations: From Challenge to Growth
Overview: Our client was an emerging startup specializing
in diverse insurance lines, including commercial
and personal policies. They are in need of
identifying a reliable and trustworthy insurance
platform that could effectively support its policy
administration and IT requirements.
Objective: The objective was to seamlessly transition operations from the in house team to a global delivery model, managed by us, including knowledge transfer, SOP creation, SLA definition, and establishing steady state operations.
Business Challenges
The company faced significant hurdles in establishing a reliable insurance platform that could meet its
operational needs. These challenges included ensuring seamless integration, maintaining operational efficiency,
and supporting scalability for future growth.
Platform Reliability: Difficulty in finding a trustworthy and efficient insurance platform
Operational Scalability: Need for a solution to support long-term growth
Integration Complexity: Challenges in integrating processes with existing systems
The Solution
Within 120 days, the company implemented an Integrated Insurance Platform, featuring a centralized data
repository, carrier integration, and additional product configurations. Managed services for application and
infrastructure support ensured reliability and seamless operations.
Value Delivered
The solution streamlined underwriting, claims, treasury, and finance operations across various insurance lines. Using aglobal delivery model, it enhanced scalability, improved data accuracy, and elevated service efficiency to support sustainable growth.
100%
Improved underwriting and claims operations
80%
Centralized repository ensured reliable information
70%
Enabled scalability with accurate data