Transforming Insurance Systems with Managed Services: Agility, Scalability, and Innovation
Overview: The client is a leading insurance provider with a
offering a wide range of Property and Casualty
Insurance products, operates from a U.S.
locations. The company specialized in 11 line of
business products and serves across U.S. The
organization operates with complex backend
systems supporting underwriting, claims
management, policy servicing, and customer
data processing.
Objective: The client sought a managed services partner to support their business operation by providing the necessary
application, infrastructure management services and 24/7 support to ensure smooth operations across their
business critical systems.
Business Challenges
Primary challenges include:
System Complexity: The system’s complexity made it difficult to maintain and upgrade, creating significant
barriers to innovation and limiting the ability to introduce new products.
Limited 24/7 Support: The client needed round-the-clock support to address critical incidents that affected claims,
policyholder services and internal operations.
Application Enhancement limitation: Enhancing the product with new features presented several challenges,
including maintaining compatibility with existing systems, ensuring minimal disruption to ongoing operations, and
addressing evolving user expectations.
The Solution
Leveraging our expertise in product development and technical skills, we developed a comprehensive end-toend solution that significantly enhanced the product’s performance, user experience, and scalability. By
integrating cutting-edge technologies and following best practices in software design, we were able to
streamline workflows, reduce downtime, and improve overall efficiency, ultimately delivering a more robust
and future-proof product.
Value Delivered
Through proven our platform(product) and managed service, expert application development and comprehensive
maintenance support, we delivered a robust, scalable solution that addressed the client’s evolving needs.
Our ongoing maintenance ensured system stability, minimized disruptions, and provided continuous improvements.
55%
Increase in policy written, premiums, claims processed
3X
Reduction in efforts and timelines with the COTS approach using automation
Reduced – delivery time, dependency, TCO