Achieving operational excellence: with 100% Paperless Agile Workflow Solutions
Overview: The client is an multinational real estate
developer, specializing in residential and villa
projects across a portfolio of over 100 million
square feet. The client needed a seamless
transition from traditional workflows to digital
solutions to enhance operational efficiency and
customer engagement.
Objective: The client’s aim was to transition from traditional practices to digital solutions to boost productivity and collaboration
which ultimately results in enhancing responsiveness to client needs.
Business Challenges
The client faced significant hurdles in transitioning to digital workflows, which impacted operational efficiency
and customer experience.
Workflow Transition: Shifting from traditional to digital systems disrupted established culture and processes
Operational Bottlenecks: Traditional methods slowed down decision-making and project timelines
Request Management: Lack of an intuitive platform caused delays in handling new requests
Customer Engagement UX: A fragmented interface led to lower customer satisfaction and retention
The Solution
The implemented solution leveraged our expertise in digitizing workflows and agile methodologies to
effectively address the client’s challenges. By implementing Joget DX8, we streamlined key processes such
as inspections and project management. We developed an intuitive request management platform that
prioritized user experience and integrated third-party services for secure and seamless operations. This
approach significantly reduced operational inefficiencies, boosted customer engagement and satisfaction,
ultimately delivering a scalable and efficient digital transformation tailored to the client’s needs.
Value Delivered
Our solution delivered significant functional and emotional benefits, transforming the client’s operations and
customer experience. By streamlining workflows, we minimized operational inefficiencies, resulting in smoother
processes. The intuitive platform simplified request management, enabling faster turnaround times and greater
efficiency, resulting in increased customer engagement, contributing to improved retention rates.
100%
Paperless workflows by transitioning all key operations to fully digital processes
95%
A user-friendly interface increased customer satisfaction scores
The intuitive platform led to a faster turnaround time for request approvals